CUSTOMER SERVICE

CUSTOMER SERVICE

We offer a superior and reliable personalized customer service.

24/7 CUSTOMER CARE

House of Travels & Tourism has permanent an uncomparable Customer care and a highly recommended quality control department which specialized to make sure that all our valued guest are having a hazle free holiday in Sri Lanka.

100% FACILITATES

Our airport representative will facilitate your arrival by displaying signage and will introduce and handover you to your respective tour guides to assist you during your stay.

CLOSE BUSINESS RELATIONSHIPS

We maintain a close relationship with all relevant authorities within the tourism industry (Immigration, Airport Aviation Authorities, Tourism Board, etc.) and Airport Staff.

ASSISTANCE AT THE AIRPORT

H.O.T Tourism has a airport team of four (04) airport staffs, ensuring a 24/7 service coverage at the airport to coordinate all arrivals and departures.

24/7 Beach Representatives

A team of Beach Representatives at your disposal, who ensures the smooth runnings of your holiday during the beach stay.

Islandwide transport coverage and road assistance.

House of Travels & Tourism will fulfil all your transport needs at any given time.

We have a team of six beach hotel representatives around the country who meet our clients on a regular basis during beach stays.

  • East Coast : Passikudah & Trincomalee
  • West Coast A : Kalpitiya to Negombo
  • West Coast B : Kalutara to Beruwala
  • East Coast : Hikkaduwa to Tangalle